Debra Waybright Posted July 28, 2021 Share Posted July 28, 2021 We are testing WebFocus version 8.2.07.20 for upgrade from 8.2.03. I export folders from our production environment and import them to the test environment. Sometimes the import is incomplete. There is no error message, the message box that pops up is empty except for an OK button. My ID is an administrator in both environments and I use the Manager Mode. We did set up Workspaces slightly differently in the new environment, but the Domain Im exporting from has a corresponding Workspace to import to. Has anyone else run into this Link to comment Share on other sites More sharing options...
Warren Hinchliffe Posted July 29, 2021 Share Posted July 29, 2021 Have you checked the import logs It should have what happened Link to comment Share on other sites More sharing options...
Debra Waybright Posted July 29, 2021 Author Share Posted July 29, 2021 I didnt know there were import logs. Where are they likely to reside Link to comment Share on other sites More sharing options...
Martin Yergeau Posted July 29, 2021 Share Posted July 29, 2021 Somewhere such as : ibiWebFOCUS82logs And they will be named cm_import.log. and cm_export.log Previous log version will be named cm_import.-YYY-MM-DD-1.log. and cm_export.-YYY-MM-DD-1.log Link to comment Share on other sites More sharing options...
Manoj Chaurasia Posted July 29, 2021 Share Posted July 29, 2021 Hi Debra In the client administration console under the Diagnostics tab / Log Files image.png935744 42.8 KB Link to comment Share on other sites More sharing options...
Debra Waybright Posted July 29, 2021 Author Share Posted July 29, 2021 Thanks Chuck! Looking through the log, where the imports stop is this line: java.lang.NullPointerException: null followed by a bunch of lines that begin with at and then list java stuff. Doesnt really help me understand why the import fails. Link to comment Share on other sites More sharing options...
Manoj Chaurasia Posted July 29, 2021 Share Posted July 29, 2021 Nor me You will have to work with techsupport to get to the bottom of it Link to comment Share on other sites More sharing options...
Debra Waybright Posted July 29, 2021 Author Share Posted July 29, 2021 Thanks Martin. I was able to find the individual log files in that folder. I will attach the ones with the errors when I open a case with tech support. Link to comment Share on other sites More sharing options...
Debra Waybright Posted August 2, 2021 Author Share Posted August 2, 2021 It appears to be related to groups or users not in the new environment. If you have a report or folder that is shared with a group or user that doesnt exist in the new environment, it will fail at the point where it encounters such an item. It might also fail on schedules that have a custom recurrence. I have been able to import folders now after removing the share. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now