We are testing WebFocus version 8.2.07.20 for upgrade from 8...

[Debra Waybright]

We are testing WebFocus version 8.2.07.20 for upgrade from 8.2.03. I export folders from our production environment and import them to the test environment. Sometimes the import is incomplete. There is no error message, the message box that pops up is empty except for an OK button. My ID is an administrator in both environments and I use the Manager Mode.

We did set up Workspaces slightly differently in the new environment, but the Domain Im exporting from has a corresponding Workspace to import to.

Has anyone else run into this

[Warren Hinchliffe]

Have you checked the import logs

It should have what happened

[Debra Waybright]

I didnt know there were import logs. Where are they likely to reside

[Martin Yergeau]

Somewhere such as : ibiWebFOCUS82logs

And they will be named cm_import.log. and cm_export.log

Previous log version will be named cm_import.-YYY-MM-DD-1.log. and cm_export.-YYY-MM-DD-1.log

[Manoj Chaurasia]

Hi Debra

In the client administration console under the Diagnostics tab / Log Files

 

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[Debra Waybright]

Thanks Chuck!

Looking through the log, where the imports stop is this line: java.lang.NullPointerException: null

followed by a bunch of lines that begin with at and then list java stuff. Doesnt really help me understand why the import fails.

[Manoj Chaurasia]

Nor me You will have to work with techsupport to get to the bottom of it

[Debra Waybright]

Thanks Martin. I was able to find the individual log files in that folder. I will attach the ones with the errors when I open a case with tech support.

[Debra Waybright]

It appears to be related to groups or users not in the new environment. If you have a report or folder that is shared with a group or user that doesnt exist in the new environment, it will fail at the point where it encounters such an item. It might also fail on schedules that have a custom recurrence.

I have been able to import folders now after removing the share.