App Studio - Unspecified Error Upon Attempting to Close

[David Briars]

Normally I will see the dialog box 'Do you want to save the changes to the file x?', when I go to close an Edit Text canvas that I have updated, but not yet saved:  

 

After using App Studio 'for a while' I will see an 'Unspecified error' OK Box, when I go to close an Edit Text canvas that I have made changes to:

 

 

This rogue OK Box forces me to quit App Studio, or click undo, if I do not want to save a fex that I might have updated.  

We are on v8207 of App Studio.  

This doesn't only happen to me, it happens to others at my site. 

Any assistance gratefully accepted.

[Patrick Huebgen]

@David Briars 3 -  this could be caused by a timeout of your session - if error occurs - can you try to run any report and see what happens?

In addition you can try to use the AppStudio Trace tool to debug - https://docs.tibco.com/appstudio/8207/doc/html/index.jsp?topic=%2Fcom.ibi.help.apps%2Fsource%2Ftroubleshooting88.htm 

Please open a case with support.tibco.com 

 

[Patrick Huebgen]

@David Briars 3- moved the topic to the WebFOCUS Forum for better visibility

[David Briars]

Thanks for your thoughts Patrick.  

It does feel like a timeout issue.  

However, where or how the timeout is occurring isn't clear.  🤔

I did try running another report while in 'Unspecified Error' mode, but that did not alleviate the rogue OK box.  

[Patrick Huebgen]

@David Briars multiple root causes - if  you are not activly saving openening navigating  in AppStudio this could cause a timeout - by default timeout is 2 hours. Alrenative problem multiple AppStudio on the same machine using internet explorer in parallel to access WebFOCUS .

how long is your timeout period?

[David Briars]

A little hard to say precisely what the timeout period is, if only cause I haven't set a timer yet, but I would say '2 hours' is a very reasonable guestimate of what I am experiencing.  

Is the default timeout of 2 hours something I can change?

Thanks for your thoughts Patrick.    

 

[Patrick Huebgen]

@David Briars the standard timeout in WebFOCUS in 120 minutes- that would match - maybe extend this period 

[David Briars]

Hi Patrick-

Is it the 'IBI_SESSION_TIMEOUT' under 'BI Portal' in the Admin Console, what you are noting might need to be increased?:

 

Or another setting of some sort?  

Thanks,

Dave

 

[Martin Yergeau]

I am not sure that this will have an effect on AS time out. It is related to BI Portal and user session.

What is your AS Options General settings ? Are you still at the default value of 5 minutes ?

[David Briars]

Thanks Martin.  Yes, I wasn't sure how/if a Portal Setting like Session Timeout would effect an App Studio user either. 

Maybe Patrick can clarify?  

Yes, I had dropped the App Studio 'Ping Interval' setting from the default of 5 to 1 previously. 

And even with this change I still obtained the rogue 'Unspecified Error' message in place of the 'Do you want to save the changes...' message, about two hours into my App Studio session.  

Edited March 11, 2024 by David Briars

[Patrick Huebgen]

1 hour ago, David Briars said:

Thanks Martin.  Yes, I wasn't sure how/if a Portal Setting like Session Timeout would effect an App Studio user either. 

Maybe Patrick can clarify?  

 

AppStudio is using the same way to communicate with WebFOCUS than the regular browser - and portal setting might be misleading - it#s any session that uses the portal/hub logon.

[David Briars]

Thanks for your thoughts Patrick.  

That makes sense.  

I'll give this a try, and report back.  

 

 

[Martin Yergeau]

Following Patrick's answer, I have mine set to 420 (7hr) and I'd never experience your issue David.

For sure it's a good try to performed