Customization to 403.jsp Not Rendering.

[David Briars]

My user obtains the '403 - Forbidden Page' when they been authenticated but do not have authorization (WebFOCUS Security):

I updated the following file: WebFOCUS82webappswebfocusWEB-INFjsphttpstatuspage403.jsp in terms of customizing the HTML to make it a bit more friendlier.

However, my user, without authorization, does not see the page with my HMTL customization, he still sees the generic 403.asp page.

Are there any steps I need to take, after updating the .jsp. so it becomes effective?

[SATHEESH B]

http status files are cached in the tomcat work directory. try to stop tomcat and delete the work directory under tomcat folder. then start the tomcat.it will reload the files.

[David Briars]

Thanks Satheesh.

Yep I did clear Tomcat cache (work directory), and my user still saw the 'generic' page without my customization.

Yeah, the original page might be cached somewhere, just no sure where.

We have IIS as the web server, and Tomcat as the application server; so maybe IIS has cache?

[SATHEESH B]

Can you try the direct url with port no instead of IIS url ?

I tried on 8207.28 . I added a text and i can see the change immediately with out clearing work folder. Could you please share your webfocus version and the 403 customization ? i will try to replicate the issue.

 

[Toby Mills]

HI David

When you test this out using a test ID, do you see the new page?

If so, make sure your user clears their browser cache. Something is cached up there if it's working for you but not him.