Wasnt sure where to post this, dont see any related option...

[Manoj Chaurasia]

Hi Ryan

Welcome to myibi I am checking with the head of techsupport to see how to help you I do now see the same issue as you with create an account and logout. I am checking on it

[Manoj Chaurasia]

Ryan

Thank you so much for reporting this issue. It is now resolved and you can create and account and logoff now.

[Ryan Dotson]

Hi Chuck, seeing a new error now - this is happening across different browsers so I dont think its a local caching thing or something related to my particular browser.

The webpage at https://account.informationbuilders.com/loginManager7/profile_update.facescallerService=https://techsupport.informationbuilders.com/reAuthenticate=true might be temporarily down or it may have moved permanently to a new web address.

ERR_HTTP2_INADEQUATE_TRANSPORT_SECURITY

[Manoj Chaurasia]

Ryan

I cant reproduce that like I could the other, please open a case with techsupport everything is working fine for me on two separate computers

I suggest you call 1 800 736-6130 as opening a case will want you to report a product issue which you do not have.

[Ryan Dotson]

Wasnt sure where to post this, dont see any related options in a case on InfoResponse so figured Id post here. At https://techsupport.informationbuilders.com, Im unable to create a new account or logout of my account, I get an error about account.informationbuilders.com refusing to connect. Has been like this for about a week.

We have someone new starting at Venable next week and would like to get them setup with an account so they can submit cases and access the useful info there. Anyone else running into this Is this a known issue

[Ian Dalton]

Hi Chuck, what is the new URL for the old IBI InfoRepsonse centre

Regards,

Ian

[Manoj Chaurasia]

Hi ian

Http://support.tibco.com

[David Briars]

Ian,

The ibi support system has transitioned to TIBCOs:

https://support.tibco.com

I have just activated my account on the new site this morning.

-Dave