Manoj Chaurasia Posted March 29, 2021 Share Posted March 29, 2021 Hi Ryan Welcome to myibi I am checking with the head of techsupport to see how to help you I do now see the same issue as you with create an account and logout. I am checking on it Link to comment Share on other sites More sharing options...
Manoj Chaurasia Posted March 29, 2021 Share Posted March 29, 2021 Ryan Thank you so much for reporting this issue. It is now resolved and you can create and account and logoff now. Link to comment Share on other sites More sharing options...
Ryan Dotson Posted March 29, 2021 Author Share Posted March 29, 2021 Hi Chuck, seeing a new error now - this is happening across different browsers so I dont think its a local caching thing or something related to my particular browser. The webpage at https://account.informationbuilders.com/loginManager7/profile_update.facescallerService=https://techsupport.informationbuilders.com/reAuthenticate=true might be temporarily down or it may have moved permanently to a new web address. ERR_HTTP2_INADEQUATE_TRANSPORT_SECURITY Link to comment Share on other sites More sharing options...
Manoj Chaurasia Posted March 29, 2021 Share Posted March 29, 2021 Ryan I cant reproduce that like I could the other, please open a case with techsupport everything is working fine for me on two separate computers I suggest you call 1 800 736-6130 as opening a case will want you to report a product issue which you do not have. Link to comment Share on other sites More sharing options...
Ryan Dotson Posted March 29, 2021 Author Share Posted March 29, 2021 Wasnt sure where to post this, dont see any related options in a case on InfoResponse so figured Id post here. At https://techsupport.informationbuilders.com, Im unable to create a new account or logout of my account, I get an error about account.informationbuilders.com refusing to connect. Has been like this for about a week. We have someone new starting at Venable next week and would like to get them setup with an account so they can submit cases and access the useful info there. Anyone else running into this Is this a known issue Link to comment Share on other sites More sharing options...
Ian Dalton Posted July 13, 2021 Share Posted July 13, 2021 Hi Chuck, what is the new URL for the old IBI InfoRepsonse centre Regards, Ian Link to comment Share on other sites More sharing options...
Manoj Chaurasia Posted July 13, 2021 Share Posted July 13, 2021 Hi ian Http://support.tibco.com Link to comment Share on other sites More sharing options...
David Briars Posted July 13, 2021 Share Posted July 13, 2021 Ian, The ibi support system has transitioned to TIBCOs: https://support.tibco.com I have just activated my account on the new site this morning. -Dave Link to comment Share on other sites More sharing options...
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