I have two myibi internal messages. For each, when I enter a...

[David Briars]

I have two myibi internal messages.

For each, when I enter a reply, the Send button does not activate:

 

I didnt see a topic folder for matters related to myibi. Maybe create one

[Manoj Chaurasia]

Hi David

I will report this and let you know

[Manoj Chaurasia]

David

Here is the reply from the vendor

Lets start by doing some web browser troubleshooting to try to resolve this issue:

 

Try logging in and out of the program.

Log in through an incognito window with Chrome, Safari or Firefox.

Try using a different browser (our program is best supported in Google Chrome).

Clear your cookies. Heres how: No more cookie crumbs!

 

Clear your cache. Heres how: Clear that cache!

 

 

Please let me know if the issue persists after trying the above steps, and we will continue to investigate.

[Manoj Chaurasia]

Were you able to get this working

[David Briars]

Ive tried myibi Mail in both Edge and Firefox.

In each case, the Send button does not activate.

[Manoj Chaurasia]

I reported you are still having the issue. Stay tuned.

[Manoj Chaurasia]

Since none of the web browser troubleshooting helped, we need to gather some more information to investigate further.

Could we please have the advocate send us a screenshot of the console using Chrome so we can investigate further.

 

 

While on the page displaying the issue, right click on your mouse.

 

 

Click Inspect Element.

 

 

Click on the Console tab.

 

 

Take a screenshot of the whole screen.

 

 

Heres how: A Video.

 

 

Send it to me at chuck_wolff@ibi.com

[Manoj Chaurasia]

I am just curious if anyone else is seeing this problem. It happens when David is trying to message someone (See below). The influitive engineers are looking into the problem but I havent heard back from them yet.

 

image.png2595312 62.8 KB

 

The Send button does not get activated after typing a message

 

image.png913401 22.6 KB

[Dawn Thurber]

I checked mine this morning and I dont have a send button either. Hope that helps!

 

image.png603563 27.9 KB

[Manoj Chaurasia]

Yes it does, the influtive support people are working with David directly and once a solution is provided we will share it for everyone. One thing I know is that he is able to use it from his home computer so I believe a corporate security policy is blocking it from his work network. More to follow