[SOLVED] How do you grant access to designer portal in 9.1.1

[Erin Trotter]

I have created a portal in designer 9.1.1 and I am trying to figure out how to grant access for others to view and add bookmarks. DomainBasicUser is not giving anyone permissions to see it. They just get an error message. I have verified that everything displayed in the portal is published.

[Martin Yergeau]

Check that your security group is Permitted to access the portal

[Erin Trotter]

I have opened the access to EVERYONE to avoid having to add each user individually. It used to work in older versions. Not sure why it is not working this time. They can actually get to the portal but all of the reports and the parameters don't work. The content is based on hold files and I'm wondering if something special is needed because of that.

[Martin Yergeau]

What error message is displayed ?

Security issues are difficult to debug because we don't have access to it and you cannot share.

I am pretty sure that is something related to the defined Roles and and/or Permissions, but trying to figure what is not going to be easy

[Erin Trotter]

Yes, I agree. The error message is on all of the items on the portal which are not rendering. I did confirm that everyone has domainbasicuser on the folder (and children) in which all of these items exist. However, this did not fix the issue.

 

[Martin Yergeau]

What is the error ? It's description ?

Have you perform F12 to have more info ?

[Erin Trotter]

So the error is saying ACCESS DENIED FOR THE FILE: (HOLD FILE)

How do you grant access to a hold file?

[Martin Yergeau]

Do you have profile that may restrict app path or define a different app path than yours ?

How does the Hold file created ?

Where are they stored ? In memory or physical path (folder) ?

File access is related to Reporting Server.

So if several profile or app path exist, the problem may be there

[Erin Trotter]

I do have some different app paths defined, I think. Good point! I will look on the reporting server.

[Erin Trotter]

The hold files are stored in a physical path and created once per day on a schedule by a report

[Martin Yergeau]

According to your answers, almost 100% sure that is related to your app path where is stored the hold files that is not accessible by your users

[David Beagan]

By default, hold files are stored in the app folder called foccache. Foccache is always accessible to the user running the report because WebFOCUS creates one for each user so each user's hold files are kept separate. Maybe the hold file is going to a regular app folder, which may actually lead to other problems.

If you see in the report code APP HOLD appfolder that would be one indication of hold file being created on a regular app folder.

[Erin Trotter]

You're awesome! That was exactly the problem. I had to grant read access to basic user on the reporting server. Thanks so much

[David Beagan]

Yes, good one Martin 👍