Anyone else have issues with Techsupport, its completely cha...

[Warren Hinchliffe]

Anyone else have issues with Techsupport, its completely changes and I only get a couple of links, no information anymore about releases,etc.

[Clinton Etheridge]

Hello Warren,

I also noticed over the weekend that https://techsupport.informationbuilders.com/ redirects to https://www.ibi.com/my-support/ with a message informing us of system maintenance. Case management is still available, but most other functions seem to be unavailable at this time.

[Toby Mills]

Technical Support KnowledgeBase Search is not available.

Thats disheartening.

I know Im a rarity, but Im looking for 8207.19 to become GA (Generally Available) as Im mid installation on some machines. So Im checking my downloads every day. Often times, the newly available release is there in your list a full day or even two before you get an email about it.

This is not available normally at this time.

Meantime, you can try going to google and searching for content from there. Like:

CREATE SYNONYM site:informationbuilders.com

This will find some, but not all of the manuals where this is listed.

Hopefully this is working again soon.

[Manoj Chaurasia]

This is highly unusual but it will be limited use for at least another day I will post updates as I get them.

[Warren Hinchliffe]

Thanks, yes, it wasnt obvious to me that it was under maintenance.

I too am waiting for 8207.19, as it has some very important fixes for us.

[Douglas Lee 2]

Were looking forward to its rapid return Re-Branding

[Manoj Chaurasia]

I dont thnk so, the Tibco deal wont be finalized until probably December after their Fiscal year end.

Waz you need to update your profile so we know who you really are. For those of you that dont know Warren, he is the Focal Point (myibi predecessor) Expert that has more posts than anyone active on that site 6,340. Doug Lee has close to 3,500 so we have some very experienced customers helping us provide excellent guidance.

[Toby Mills]

Looks like they have part of the knowledge base turned on now:

https://customerenablement.ibi.com/kb.html

This looks like our Magnify based way of getting to search.

Waz, checked with a fomer colleague who tells me 8207.19 is not GA yet (as of last night).

Toby

[Manoj Chaurasia]

The techsupport site is expected to be fully up by close of business today including download.

[Manoj Chaurasia]

it is back up and running!

[Warren Hinchliffe]

Hi Chuck,

What should I update on the profile

Still getting the hang of how this works.

[Manoj Chaurasia]

I thought it was the name field but it didnt change for me. NYCBabak what did you do It may be the user name

[Manoj Chaurasia]

It was the name field but it took it a while to become effective.

[Warren Hinchliffe]

Thanks Chuck,

Seems obvious when its done.