Warren Hinchliffe Posted October 25, 2020 Share Posted October 25, 2020 Anyone else have issues with Techsupport, its completely changes and I only get a couple of links, no information anymore about releases,etc. Link to comment Share on other sites More sharing options...
Clinton Etheridge Posted October 26, 2020 Share Posted October 26, 2020 Hello Warren, I also noticed over the weekend that https://techsupport.informationbuilders.com/ redirects to https://www.ibi.com/my-support/ with a message informing us of system maintenance. Case management is still available, but most other functions seem to be unavailable at this time. Link to comment Share on other sites More sharing options...
Toby Mills Posted October 26, 2020 Share Posted October 26, 2020 Technical Support KnowledgeBase Search is not available. Thats disheartening. I know Im a rarity, but Im looking for 8207.19 to become GA (Generally Available) as Im mid installation on some machines. So Im checking my downloads every day. Often times, the newly available release is there in your list a full day or even two before you get an email about it. This is not available normally at this time. Meantime, you can try going to google and searching for content from there. Like: CREATE SYNONYM site:informationbuilders.com This will find some, but not all of the manuals where this is listed. Hopefully this is working again soon. Link to comment Share on other sites More sharing options...
Manoj Chaurasia Posted October 26, 2020 Share Posted October 26, 2020 This is highly unusual but it will be limited use for at least another day I will post updates as I get them. Link to comment Share on other sites More sharing options...
Warren Hinchliffe Posted October 26, 2020 Author Share Posted October 26, 2020 Thanks, yes, it wasnt obvious to me that it was under maintenance. I too am waiting for 8207.19, as it has some very important fixes for us. Link to comment Share on other sites More sharing options...
Douglas Lee 2 Posted October 26, 2020 Share Posted October 26, 2020 Were looking forward to its rapid return Re-Branding Link to comment Share on other sites More sharing options...
Manoj Chaurasia Posted October 26, 2020 Share Posted October 26, 2020 I dont thnk so, the Tibco deal wont be finalized until probably December after their Fiscal year end. Waz you need to update your profile so we know who you really are. For those of you that dont know Warren, he is the Focal Point (myibi predecessor) Expert that has more posts than anyone active on that site 6,340. Doug Lee has close to 3,500 so we have some very experienced customers helping us provide excellent guidance. Link to comment Share on other sites More sharing options...
Toby Mills Posted October 28, 2020 Share Posted October 28, 2020 Looks like they have part of the knowledge base turned on now: https://customerenablement.ibi.com/kb.html This looks like our Magnify based way of getting to search. Waz, checked with a fomer colleague who tells me 8207.19 is not GA yet (as of last night). Toby Link to comment Share on other sites More sharing options...
Manoj Chaurasia Posted October 28, 2020 Share Posted October 28, 2020 The techsupport site is expected to be fully up by close of business today including download. Link to comment Share on other sites More sharing options...
Manoj Chaurasia Posted October 28, 2020 Share Posted October 28, 2020 it is back up and running! Link to comment Share on other sites More sharing options...
Warren Hinchliffe Posted October 28, 2020 Author Share Posted October 28, 2020 Hi Chuck, What should I update on the profile Still getting the hang of how this works. Link to comment Share on other sites More sharing options...
Manoj Chaurasia Posted October 29, 2020 Share Posted October 29, 2020 I thought it was the name field but it didnt change for me. NYCBabak what did you do It may be the user name Link to comment Share on other sites More sharing options...
Manoj Chaurasia Posted October 29, 2020 Share Posted October 29, 2020 It was the name field but it took it a while to become effective. Link to comment Share on other sites More sharing options...
Warren Hinchliffe Posted November 1, 2020 Author Share Posted November 1, 2020 Thanks Chuck, Seems obvious when its done. Link to comment Share on other sites More sharing options...
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