Webfocus Error:request processing failed

[Xinmin Chen]

Hello All,

We just upgraded to App Studio 9.1 from 8.x, we ran into a weird situation that for those who have the prior version installed, when we run reports from the 9 version, for the first time, report runs, the second time, we all got the "error request processing failed". But for all new installation on PCs that have no prior installations, it works fine. We did tried to cleared all the Appdata, Registry keys, even the installation folder, but no luck.

It also works if we run as a different user (some have priviledge account) on the same PCs. the issue is not all users have the P account, it is also extra step to user the 9.1 version.

Any suggestions, recommendations are appreciated.

Thank you!

Xinmin Chen

[Xinmin Chen]

Another note is no issues if we run reports on the web client.

[Prem Lakshman]

Hi Xinmin,

This issue has been fixed in 9.2.0,9.1.1 and 9.0.5.

Would you like to test it?

Thanks,

Prem Lakshman

[Xinmin Chen]

Thank you Prem,

I will give it a try. we are currently in 9.1.1, but I can try 9.2

 

Thank you!

 

 

 

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Xinmin Chen

Assistant Director Enrollment Systems and Analysis

Office of Strategic Enrollment

(956) 665-2506

Xinmin.chen@utrgv.edu

Enrollment Systems and Analysis

 

Brownsville * Edinburg * Harlingen

 

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NOTICE: The information contained in this electronic mail message and any attachments hereto is intended only for the personal and confidential use of the designated recipients. This message and any attachments hereto may constitute an attorney-client communication, and as such are privileged and confidential. This message may also contain confidential student information. If you are not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this message in error, and that any review, dissemination, distribution or copying of this message and any attachments hereto is strictly prohibited under the Federal Family Educational Rights & Privacy Act (20 U.S.C. 1232 G, 34 C.F.R. Part 99). If you have received this message in error, please notify me immediately.

[Todd Tarnowski]

@[Xinmin Chen] We recently upgraded to 8207 and are experiencing the same issue.

If you would post an update on if 9.2 resolves the issue, we'd greatly appreciate it!

[Xinmin Chen]

I tried the other 2 versions (as right now the problem version with us is 9.1.1), neither worked. The 9.2 version had a different error, something like the "Browser is busy with long running request...", but in reality it is a very simple request. So not sure how to proceed.

 

Thank you!

 

 

 

[cid:image001.jpg@01D9818D.B0F68CA0]

Xinmin Chen

Assistant Director Enrollment Systems and Analysis

Office of Strategic Enrollment

(956) 665-2506

Xinmin.chen@utrgv.edu

Enrollment Systems and Analysis

 

Brownsville * Edinburg * Harlingen

 

[cid:image002.png@01D9818D.B0F68CA0] [cid:image003.png@01D9818D.B0F68CA0] [cid:image004.png@01D9818D.B0F68CA0] [cid:image005.png@01D9818D.B0F68CA0]

 

NOTICE: The information contained in this electronic mail message and any attachments hereto is intended only for the personal and confidential use of the designated recipients. This message and any attachments hereto may constitute an attorney-client communication, and as such are privileged and confidential. This message may also contain confidential student information. If you are not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this message in error, and that any review, dissemination, distribution or copying of this message and any attachments hereto is strictly prohibited under the Federal Family Educational Rights & Privacy Act (20 U.S.C. 1232 G, 34 C.F.R. Part 99). If you have received this message in error, please notify me immediately.

[Prem Lakshman]

Hi Xinmin and Todd,

Is your WebFOCUS configured is any security configurations such as Kerberos etc?

Thanks,

Prem Lakshman

[Tarik .]

Hi,

we have exactly the same issue. Upgraded to App Studio 9.1.1 from 8.2.07.

@Prem Lakshman​ We use Kerberos. WF Client und Reporting Server are on Linux Redhat 8.0

Any Help?

Thanks!