Erin Trotter Posted October 18, 2022 Share Posted October 18, 2022 I've tried installing from the Admin Console in the HTML5 section and I tried going straight to github and downloading the zip and installing it in the extensions file in the extensions folder manually. I cleared the cache. I restarted tomcat. I even restarted the reporting server. No matter what, when I try to use the gauge file type. I get: Configuration Error Unknown Chart Type: "com.ibi.gauge". I followed all of the steps though. What am I missing? I'm on 8.07.27 by the way. Link to comment Share on other sites More sharing options...
Solution SATHEESH B Posted November 5, 2022 Solution Share Posted November 5, 2022 Check the extension is installed and enabled.chart extensions are stored in the extensions folder and the json file in the folder has the entry for each chart type.WebFOCUSconfigweb_resourceextensionshtml5chart_extensions.json check it has com.ibi.gauge folder and extension entry is in the json file with enabled=true. 2.run the chart with problem in chrome . and press F12 and in the network tab press cntr+R it will reload the files and you can see the json file (most of the time it loads once and stored in browser cache).Select the file and open in the new window and refresh the file and it will force to update the cache .there is no need for restarting tomcat after enabling chart. if these steps didn't work then you may need to open a ticket. there was a bug in one of the release. Link to comment Share on other sites More sharing options...
Erin Trotter Posted November 7, 2022 Author Share Posted November 7, 2022 THank you. I will try this Link to comment Share on other sites More sharing options...
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